Before you book
Cancellation and refund framework
Supplier, airline, government-fee and service conditions differ. Booking-specific terms must be presented and accepted before payment.
Booking-specific terms
What must be confirmed
The final quotation must state deadlines, deductions and non-refundable components.
- Deposit and balance dates
- Government-fee refund rules
- Airline and hotel penalties
- Bank and transfer charges
- No-show and early-departure treatment
- Force-majeure handling